SP Energy Networks advises Cheshire customers how to prepare for potential power cuts this winter

SP Energy Networks is reminding its millions of customers how to prepare for potential power cuts as winter approaches.

With shorter days and stormier weather on the horizon as the seasons change, the electricity network operator is sending out winter advice leaflets to more than 3.5 million homes and businesses across central & southern Scotland, Cheshire, Merseyside, North & Mid Wales and North Shropshire.

The leaflet is designed to put key information and advice directly into the hands of customers so they are prepared in case the lights go out. It contains top tips for all customers as well as specialist information for those who may rely on medical equipment or be eligible to join the Priority Service Register and get extra support.

Kendal Morris, Customer Services Director at SP Energy Networks, said:

"While power cuts don’t happen often, we know that winter brings in windier weather and seasonal storms that can affect our network and impact power supplies, so it’s vital we ensure our customers are prepared for what may come. A few simple steps – as set out in our leaflet – really can make all the difference to help our customers stay safe and know where to get the support they need if the power goes out. Look out for your leaflet dropping through your door.

“It’s also vital customers ensure we have their correct and up-to-date contact details so we can keep in touch as needed and also have the right information if compensation becomes due under our Guaranteed Standards of Service, with payments then processed automatically, so make sure you let us know if you move house or change your phone number.”

The winter advice leaflets are being delivered in phases throughout October, with all customers set to receive theirs by the end of the month.

SP Energy Networks top tips for preparing for potential power cuts are:

1. Save the 105 power cut number in your phone or somewhere easy to find.

2. Keep a torch and new batteries nearby.

3. Charge your phone and any power packs.

4. Have warm clothes or extra blankets ready.

5. Fill a flask with hot water.

6. Use a battery-powered radio for updates

The electricity network operator is also encouraging eligible customers who may need additional support in the event of a power cut to sign up for its free Priority Services Register.

The service is available to anyone who would benefit from additional assistance including people who rely on medical equipment at home, customers aged 60 and over, households with children under five, people with long-term health needs, or anyone who feels they may need extra help.

Registered customers receive tailored support and proactive updates if there is a power cut in their area, as well as access to a dedicated 24/7 helpline. Further information on how to register is detailed in the customer leaflet or on the SP Energy Networks website.

For more information and guidance on how to prepare for a power cut, visit:

www.spenergynetworks.co.uk/powercut

To update your customers details online, visit: 

www.spenergynetworks.co.uk/UpdateYourDetails

SP Energy Networks, part of ScottishPower, owns four regulated electricity network businesses in the UK and keeps electricity flowing to around 12 million people across a network spanning more than 170,000 kilometres.

ScottishPower is investing £24bn - £18m every single working day – from 2024 to 2028, with two thirds being spent upgrading and building new transmission and distribution infrastructure to support UK growth.

www.spenergynetworks.co.uk

Pictured - Kendal Morris, Customer Services Director at SP Energy Networks.