Cheshire East Council unveils improved website

It’s now even easier to browse the Cheshire East Council website, following the launch of a new design aimed at improving the customer experience.

Receiving around 5 million visits a year, the redesigned site, which can be found at www.cheshireeast.gov.uk, has been given a fresh, modern look – helping residents, businesses and visitors contacting the council to easily access services and find the information they need.

The previous website design has served visitors well for more than five years, however the ambitions contained within the council’s customer experience strategy and draft digital strategy mean the site has been redesigned to ensure it continues to meet the needs and rising expectations of customers. 

Last April, Cheshire East asked the public what they liked or disliked about the existing website. Following this public consultation, the site has been redesigned.

Improvements to the website include:

• Easier and quick access to all services;
• Simple and clear navigation;
• Improved site search facility; and
• Improved accessibility standards for people with visual, hearing or readability impairments.

With the majority of people accessing the site from a mobile device, it has been designed with this in mind, meaning it is responsive to whatever device you are using.

Councillor Sam Corcoran, leader of Cheshire East Council and chair of the corporate policy committee, said: “I like the look and feel of this improved website.

“We know that our customers, particularly during the pandemic, prefer to access council services online. 

“Our website supports our vision of becoming an open, fairer and greener council. We want our customers to be able to easily find the information they need, with the latest news and most commonly accessed service information being at their fingertips. 

“We also need council services to be accessible for all. By improving the functionality of our website, we can better serve the needs of customers, enabling more people to self-serve. This means our front-line staff are more able to offer support to those customers who are not able to access online services.”

The launch of this improved website is a progression on the customer experience and digital services journey – as Cheshire East looks to use the power of digital innovation to redesign the council and the services it provides. 

A consultation on the draft digital strategy is now open until Monday 17 January. You can view the draft digital strategy and take part in the consultation online.

The improved website is now live at:

www.cheshireeast.gov.uk

If you have any feedback about the new look and feel of the site, please use the form at the bottom of most pages ‘can we improve this page?’ to share your thoughts.