Changes to customer contact centre phone lines over the festive period

There will be changes to the opening hours for Cheshire East Council’s contact centre phone lines over the festive period – but customers can still get in touch in an emergency.

The contact centre phone lines will be closed from 4pm on Christmas Eve until 8.30am on Monday January 4, with the exception of highways, registration, waste, waste permits; streetscape and people helping people services.

For those services, the opening hours will be as follows:

• 24 December 2020: 8.30am-4pm
• 25 December 2020: Closed
• 28 December 2020: Closed
• 29 December 2020 – 9am-5pm
• 30 December 2020 – 9am-5pm
• 31 December 2020 – 9am-5pm
• 1 January 2021 – Closed

For emergency assistance for vulnerable people facing immediate hardship, the opening hours are:

• 24 December 2020 – 8.30am-2pm
• 25 December 2020 – Closed
• 28 December 2020 – Closed
• 29 December 2020 – 10am-2pm
• 30 December 2020 – 10am-2pm
• 31 December 2020 – 10am-2pm
• 1 January 2021 – Closed

For self-isolation payment support, for people facing immediate hardship due to covid self-isolation requirements, the phone lines will be open as follows:

• 24 December 2020 – 8.30am-4pm
• 25 December 2020 – Closed
• 28 December 2020 – Closed
• 29 December 2020 – 10am-3pm
• 30 December 2020 – 10am-3pm
• 31 December 2020 – 10am-3pm
• 1 January 2021 – Closed

Customers can also find information for all council services online via: cheshireeast.gov.uk

This includes how to make a payment, view your council tax account or contact specific services.

There are also online report forms, including for reporting a highways or waste problem.

·       The Customer Service Centres at Delamere House, Crewe and Macclesfield Town Hall remain closed until further notice due to the ongoing Covid-19 pandemic.